FAQ

What is geocaching? Where can I learn more? How do I get started?

Geocaching is a real-world, outdoor treasure hunting game using GPS-enabled devices. Participants navigate to a specific set of GPS coordinates and then attempt to find the geocache (container) hidden at that location. Visit http://www.geocaching.com/guide/ where you will find a fun brief video for beginners or visit the Geocaching.com website that will lead you to articles and videos explaining the ins and outs of geocaching.

When will my order ship?

Orders will be processed and shipped within 48 hours to addresses in Canada and within 72 hours for international orders. Orders are shipped FOB Niagara Falls, Canada. During the Covid-19 pandemic Canada Post has been experiencing extreme delays. We apologize in advance if this affects your order. Free local pickup is offered on our ordering page.

What is your return policy?

Returns can be made within 30 days. A refund will be given once the product has been received in the condition it was sent. Please email sales@geocacheniagara if you have a product that you wish to return to begin the process.

What if I don’t have PayPal?

Using the PayPal checkout allows you to check out with either PayPal or Credit Card, a PayPal account is not needed. You will be directed to PayPal for secure checkout.

Where do I pick up my order if I select “Local Pickup” instead of delivery at checkout?

Once your order has been received you will be sent a confirmation email which will contain address for pick up. Location is Niagara Falls, Canada.

Do you have a store front?

Unfortunately not at this time but we do offer appointments at our home in Niagara Falls, Canada and welcome you to visit, view and purchase products with a convenient schedule to best suit yours as well. You can email us at info@geocacheniagara.com or text (289) 257-0215 to arrange an appointment.

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